Privacy Policy

1. Introduction

Welcome to Ruwaa Beauty. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform.

By using Ruwaa Beauty, you agree to the practices outlined in this policy. If you do not agree, please refrain from using the platform.

2. Information We Collect

We collect and store the following types of information:

2.1 Personal Information (Provided by Users)

When you register and use our platform, we may collect:

  • For Clients: Name, phone number, email, home address, payment details, booking history, and saved payment methods.

  • For Service Providers: Name, phone number, email, business details, profile information, service offerings, and banking details for payouts.

2.2 Automatic Information (Collected Automatically)

We collect device and usage information, including:

  • Device details: IP address, device type, operating system.

  • Location data: To connect clients with the nearest service providers.

  • App usage data: Features accessed, session duration, and interactions on the platform.

2.3 Payment Information

  • We store encrypted credit card details and payment methods to facilitate smooth transactions.

  • Payments are securely processed through our integrated payment gateway.

  • Payment data is protected using industry-standard encryption and security measures.

2.4 Communication Data

  • Messages exchanged between clients and service providers (via in-app chat).

  • Customer support inquiries and responses.

3. How We Use Your Information

We use collected data to:
✅ Facilitate bookings between clients and service providers.
✅ Process and manage payments securely.
✅ Enhance user experience and platform performance.
✅ Detect fraud, security breaches, or policy violations.
✅ Send booking confirmations, promotions, and important service updates.

4. How We Share Your Information

We do not sell or rent personal data. However, we may share data in the following cases:

  • With Service Providers: Clients’ details (name, contact information, and service requests) are shared with the booked service provider.

  • With Clients: Service providers’ profiles, contact details, and ratings are visible to clients.

  • With Payment Processors: To facilitate secure transactions and store payment methods.

  • With Law Enforcement: If required by law for fraud prevention, investigations, or legal compliance.

5. Data Security

We implement strict security measures to protect your data, including:
🔒 Encryption of sensitive data (e.g., stored credit card details and payment transactions).
🔒 Restricted access to personal data on a need-to-know basis.
🔒 Regular security audits to prevent unauthorized access.

However, while we take all necessary precautions, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

You have the following rights regarding your data:

  • Access & Update: You can review and update your profile and payment information.

  • Delete Account: You can request to delete your account and all stored data.

  • Marketing Preferences: You can opt out of promotional messages.

  • Data Portability: Request a copy of your personal data.

To exercise these rights, contact Ruwaa Beauty Customer Support.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:
🍪 Remember user preferences.
🍪 Improve app performance.
🍪 Analyze user behavior for better recommendations.

You can manage cookie settings via your device preferences.

8. Data Retention

We retain personal data as long as:

  • Your account remains active.

  • Required for legal and business purposes.

  • Necessary for fraud prevention and tax regulations.

Stored payment methods and transaction records are retained for security, compliance, and fraud protection. Once data is no longer needed, we securely delete it.

9. Third-Party Links and Services

Ruwaa Beauty may contain links to third-party websites or services (e.g., payment processors). We are not responsiblefor their privacy practices. Please review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified through the app. Continued use of the platform after updates implies acceptance of the changes.

11. Contact Us

For any questions or concerns about this policy, contact us through:

📧 Email: Support@ruwaabeauty.sa
📱 WhatsApp: +966 560 455 116

By using Ruwaa Beauty, you acknowledge that you have read, understood, and agreed to this Privacy Policy.